Privacy Policy

Effective Date: 28 June 2025

At GasNow, we are committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA), 4 of 2013. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us.

1. Scope

This policy applies to all personal information collected through:

Communication via WhatsApp, phone, or email
Browsing of our website

2. What Personal Information We Collect

We may collect and process the following information:

Name
Contact details (phone number, email address)
Delivery address
Any additional information voluntarily provided to us to facilitate your order or inquiry

3. Purpose of Collection

We collect personal information only when it is necessary for the following legitimate purposes:

To communicate with you about your order or inquiry
To deliver our gas cylinder exchange services
To comply with legal and regulatory obligations
For internal administration, recordkeeping, and customer service

We will not collect more information than is required for these purposes.

4. Consent

By contacting us via WhatsApp, phone, or email, and providing your personal information, you consent to us processing your personal information for the purposes described in this policy.

You may withdraw your consent at any time by contacting us (see Section 9).

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only with:

Authorised personnel within our business for operational purposes
Third-party service providers (such as couriers or messaging platforms) only where necessary, and with appropriate privacy safeguards in place

6. Data Protection and Retention

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access, including:

Secure communication platforms
Restricted access to personal data

Your information will be retained only as long as necessary to fulfill the purpose for which it was collected, or as required by law.

7. Your Rights under POPIA

Under POPIA, you have the right to:

Access your personal information
Correct or update your information
Object to the processing of your data
Request deletion of your personal information (subject to legal limitations)
Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us using the details below.

9. Contact Us

If you have questions about this policy, or would like to access, update, or request deletion of your personal information, contact: info@gasnow.co.za